Implementation of Islamic Communication in E-Government-Based One-Stop Integrated Services (PTSP) in an Effort to Realize Good Governance
DOI:
https://doi.org/10.63738/annujum.v2i3.35Keywords:
Public Services, PTSP, E-Government, Good Governance, Islamic CommunicationAbstract
Quality publik service is a change from good governance. This study aims to analyze the implementation of islamic communication in e-government, based public services as an effort to realize good governance through the One-stop Integrated Service (PTSP) ath the Central Jakarta District Court. The method used in this study is a qualitative approach with participatory observation methods through professional practice activites. The results of the study were analyzed using five dimensions of service quality: physical evidence (physical evidence), reloability (reliability) responsiveness (responsiveness), assurance (assurance), and empathy (empathy). The results of the study indicate that the One-Stop Intergrated Service (PTSP) ath the Central Jakarta Disctrict Court has utilized digital technology such as the case Tracking Information System (SIPP), to increase efficiency and transparency. However, the implementation of e-government still faces techical obstacles such as internet network disruptions and non-techical obstacles in the form of low digital literacy among some members of the public. One the other hand, the integrity of islamic communication principles, including qaulan sadida, qaulan baligha, qaulan ma’rufa, and qaulan layyina, practiced by officers in this service is able to maintain humanistic relationships, reduce conflicts resulting from misunderstandings, and build public trust. This study also concludes that the success of good governance depends not only on techological sophistication, but also on readiness of professional human resources with moral integrity.
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